Refunds & Returns Policy

Potted Rose Bushes

Our potted rose bushes are live plants, and inventory is carefully monitored and allocated immediately after an order is placed.

• Potted rose bush orders may only be changed or canceled until 11:59 PM on the same calendar day the order is placed.
• After 11:59 PM on the day of purchase, all potted rose bush orders are final and may not be changed or canceled, including orders that have not yet shipped.

Bare Root Rose Refund & Order Change Policy

Because bare root roses are a seasonal, limited-inventory product that is carefully allocated immediately after purchase, we ask that customers review their orders thoroughly before completing checkout.

Order Changes & Cancellations

• Bare root rose orders may be changed or canceled within 24 hours of purchase.
• After the initial 24-hour window, no changes or cancellations are accepted, even if the order has not yet shipped.
• Sales and promotions will not be applied retroactively to previous orders.
• No price adjustments will be made on past orders, regardless of shipment status.

Adding to an Order

• Additional items may be added to an existing bare root order after purchase.
• Existing items cannot be removed, swapped, or canceled after the 24-hour window has passed.

Refunds

• Refunds are only available for orders canceled within the 24-hour change window.
• Once an order is finalized after 24 hours, it is considered locked into production and inventory allocation and is not eligible for refund.

We appreciate your understanding as these policies allow us to plan, allocate, and ship healthy bare root roses at the optimal time for your growing zone while ensuring fairness to all customers.

Returns

Due to the live nature of our roses, we are not able to accept returns.

Our Guarantee

Please refer to our Grow With Gracie™ Guarantee for all rose bush orders.

Questions? Please contact us at support@gracerosegardens.com.